27 Frequently Asked Questions
GENERAL INFORMATION
1. What age group are the toys suitable for?
•Our toys cater to various age groups. Please refer to each product’s description for specific age recommendations.
2. What makes your toys unique?
•We offer a carefully curated selection of high-quality toys with unique features, designed to make playtime memorable for everyone.
3. Are there color or customization options available?
•Options vary by product. Check product descriptions for available colors and customization.
SAFETY AND MATERIALS
4. Are the toys safe for children?
•Yes, all our toys meet international safety standards. Specific safety guidelines can be found in the product details.
5. What materials are used in the toys?
•Materials vary depending on the toy. Detailed material information is provided in the product descriptions.
6. Do the toys have certifications?
•Certifications are product-specific. Please refer to the product page for any listed certifications.
7. Do the toys contain small parts?
•If a toy contains small parts, it will be clearly indicated in the product description to ensure safety precautions are taken.
USAGE AND MAINTENANCE
8. Do the toys require assembly?
•Some toys may require assembly. Clear instructions are provided on the product page or included with the item.
9. Are the toys waterproof?
•Many of our water toys are designed to be waterproof. Refer to the product page for specifics.
10. How should I clean and maintain the toys?
•Cleaning instructions are provided with each toy to ensure proper care and maintenance.
11. How do I store the toys when not in use?
•Storage guidelines are included in the product manual or on the product page for easy reference.
12. How do I inflate or deflate air toys?
•Inflation and deflation instructions come with inflatable toys for safe use.
13. Do you provide instructional videos?
•Yes, instructional videos are available for many of our products. If you need help or would like to request a specific video, please contact our customer support team, and we’ll assist you promptly.
PRODUCT FEATURES
14. Can the toys be used indoors and outdoors?
•Yes, most toys are versatile and can be enjoyed both indoors and outdoors. Refer to the product description for details.
15. Is there a weight limit?
•Where applicable, weight limits are listed on the product page.
16. Are the toys suitable for group or solo play?
•Many toys work for both group and solo play; see product details for suggestions.
17. Are the toys saltwater-safe?
•Saltwater compatibility varies by toy. Refer to the product page or contact us for details.
CUSTOMER SERVICE AND SUPPORT
18. Do the toys come with a warranty?
•Warranty terms vary by product. Warranty details can be found on the product page.
19. Are replacement parts available?
•Replacement parts may be available for select toys. Feel free to contact us for assistance.
20. How do I contact customer support?
•Our support team is here to help! Visit our contact page for email assistance.
21. What should I do if a toy gets damaged?
•Contact our customer support team for guidance on repairs or replacements.
SALES AND PROMOTIONS
22. Do you offer discounts or bundles?
•Yes, we offer discounts and bundles. Visit our website for current promotions.
SHIPPING AND RETURNS
23. What are the shipping options and delivery times?
•We offer Free Shipping with most orders arriving within 5 to 15 business days (1 to 3 weeks). The specific estimated delivery time (ETA) for each country is provided at checkout.
24. Why don’t you currently ship to certain regions?
•Due to extended shipping delays and challenges with import regulations in certain regions, we are currently unable to fulfill orders to these locations. However, we are actively working to expand our logistics network to provide seamless delivery to more areas in the near future. We sincerely value your interest and look forward to serving you soon.
25. What is the return policy?
•Our return policy applies to all items, though terms may vary. See our return policy page for full details.
ECO-FRIENDLINESS
26. Are the toys eco-friendly?
•Some of our toys are made with eco-friendly materials. Look for labels or product descriptions for more information.
PAYMENT OPTIONS
27. Why is PayPal not available for my purchase?
•While PayPal is currently unavailable due to system limitations, you can still shop with confidence. In the meantime, we accept secure payments through major credit cards and digital wallets.
Accepted Payment Methods:
Credit Cards: Visa, Mastercard, American Express, Discover, Verve, and Diners Club