Frequently Asked Questions
GENERAL INFORMATION
1. What age group are the toys suitable for?
Our toys cater to various age groups. Please refer to each product’s description for specific age recommendations.
2. What makes your toys unique?
We offer a curated selection of quality toys with unique features, sourced from trusted suppliers to make playtime special.
3. Are there color or customization options available?
Options vary by product. Check product descriptions for available colors and customization.
SAFETY AND MATERIALS
4. Are the toys safe for children?
All our toys meet international safety standards. Specific safety guidelines are available in each product's details.
5. What materials are used in the toys?
Materials vary by toy. Check product details for specific information.
6. Do the toys have certifications?
Certification depends on the manufacturer. Look for listed certifications on each product page.
7. Do the toys contain small parts?
Toys with small parts include a warning. Please review product details for safety information.
USAGE AND MAINTENANCE
8. Do the toys require assembly?
Some toys may need assembly. See the product page for details.
9. Are the toys waterproof?
Many of our water toys are designed to be waterproof. Refer to the product page for specifics.
10. How should I clean and maintain the toys?
Follow the cleaning guidelines included with each toy.
11. How do I store the toys when not in use?
Storage instructions are provided on the product page or in the manual.
12. How do I inflate or deflate air toys?
Inflation and deflation instructions come with inflatable toys for safe use.
PRODUCT FEATURES
13. Can the toys be used indoors and outdoors?
Most toys are suitable for both indoor and outdoor play. Check the product description for specifics.
14. Is there a weight limit?
Where applicable, weight limits are listed on the product page.
15. Are the toys suitable for group or solo play?
Many toys work for both group and solo play; see product details for suggestions.
16. Are the toys saltwater-safe?
Saltwater compatibility varies by toy. Refer to the product page or contact us for details.
CUSTOMER SERVICE AND SUPPORT
17. Do the toys come with a warranty?
Warranty terms vary by supplier. Check each product page for details.
18. Are replacement parts available?
Replacement parts may be available for select products. Contact us for more information.
19. How do I contact customer support?
Our support team is here to help! Visit our contact page for email assistance.
20. What should I do if a toy gets damaged?
Reach out to customer service for help with repairs or replacements.
SALES AND PROMOTIONS
21. Do you offer discounts or bundles?
Yes, we offer discounts and bundles. Visit our website for current promotions.
SHIPPING AND RETURNS
22. What are the shipping options and delivery times?
We offer expedited shipping (2 to 5 days) and free shipping (6 to 11 days) for all orders, depending on your choice at checkout.
23. Why don’t you currently ship to certain regions?
Due to extended shipping delays and challenges with import regulations in certain regions, we are currently unable to fulfill orders to these locations. However, we are actively working to expand our logistics network to provide seamless delivery to more areas in the near future. We sincerely value your interest and look forward to serving you soon.
24. What is the return policy?
Our return policy applies to all items, though terms may vary. See our return policy page for full details.
ECO-FRIENDLINESS
25. Are the toys eco-friendly?
Some toys are eco-friendly. Look for labels or check product details for more information.
PAYMENT OPTIONS
26. Why is PayPal not available for my purchase?
PayPal is not currently available as a payment option due to limitations with our current payment system. We are working on resolving this issue. In the meantime, we offer secure payments through major credit and debit cards, including Visa, Mastercard, American Express, Discover, and more. We will notify you once PayPal is available for use.